Hatchtra Refund Policy: A Clearer Guide
Welcome to Hatchtra! We want you to have a positive experience while exploring, evaluating, and purchasing our training programs, whether online or in-person.
This Refund Policy outlines the terms and conditions that apply to all purchases made on the Hatchtra website. By enrolling in a course, you agree to our Privacy Policy, Terms of Use, and the following refund details.
Refund Policy
Refunds of any duplicate payments will be processed via the same source (original method of payment) within fifteen (15) working days from the date of receipt of the request for Refund for Duplicate payment.
To be eligible for a cancellation, you must fulfil the following:
| Course Type | Requirement to be Eligible for a Cancellation |
|---|---|
| For Live Instructor-Led Courses and Specific Live Instructor-Led Courses | Prior to the Cohort Commencement
|
| For Bootcamp Programs | Prior to the Cohort Commencement
|
| For Online Self-Paced Courses |
|
However, a Learner may choose to opt for a Deferment or any other course of same or lesser Course Fee by raising a request to info@hatchtra.com
Your entire learning progress will be reset in the event of deferment to a future batch. If a deferment occurs, you will commence the course anew, with potential changes to course content, schedule, days, and timings in the rescheduled cohort, which may differ from the current cohort.
Any difference in Course Fee for an alternate program selected by a Learner, where the new Course Fee exceeds the Course Fee previously paid by such Learner, will be borne and paid for by the Learner.
In the event that the new Course Fee for such alternate Course selected is lower than the Course Fee previously paid by the Learner, such differential amount shall not be subject to any refund and Hatchtra in no way shall be liable to pay for the same.
For all certification courses, learners who are issued examination voucher/s are required to complete the examination process in accordance with the guidelines, timelines and voucher expiry date provided by the concerned accreditation body.
Where no specific timelines are provided for completing the examination process, all Learners are required to complete the examination process within six (6) months from the date of completion of the Course. Thereafter, there will be no claims accepted by Hatchtra.
It is imperative that all learners adhere strictly to the provided timelines to ensure successful completion of their examination. Please note that Hatchtra will not entertain any requests for extensions of voucher validity or any other claims whatsoever regarding the examination process, after the expiry of the provided timelines.
Instances of abuse of this Policy that will lead to the outright rejection of any requests submitted under this Policy includes requests from a Learner who was found to be in violation of the Privacy Policy, Terms of Use.
Refunds or credits for rescheduling the training cannot be issued for non-attendance. Hatchtra reserves the absolute right to reschedule/cancel a cohort/class/session due to any unavoidable circumstances and all reasonable steps will be undertaken to inform the learners of such a change.
Hatchtra reserves the absolute right to revise this Policy without any prior notice.
Refunds for Self-Paced Learning:
- Unfortunately, self-paced courses are non-refundable.
- Sharing course materials with others or attempting to copy content will result in revoked access and a blocked account, with no refund provided.
Important Note:
- Any disputes arising from this agreement will be settled through arbitration in Noida, UP, India. The arbitrator's decision is final and binding.
We hope this clarifies our refund policy. If you have any questions, please don't hesitate to contact us.
